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Jo & Jo Tech Solutions

Technology with a Human Touch.

Reliable tech help you can trust.

Jo & Jo helps people set up, understand, and use their technology without stress.

We explain things in plain English and stay until it works.

Book a ServiceCall (617) 564-1414
  • No technical knowledge needed
  • We go at your pace
  • Happy to explain it twice

About Jo & Jo

Technology should feel understandable and manageable.

Most tech trouble isn't really about the device. It's about being rushed, talked over, or handed an answer you can't repeat later.

We do it differently. We sit down with you, listen, explain things clearly, and stay until everything works the way you expect.

What you can expect

  • Patient guidance

    We never rush you. Each step is explained as many times as it takes.

  • Practical solutions

    Fixes that fit how you actually live — not the most complicated option.

  • Clear communication

    You'll always know what we're doing, why it helps, and what to do next.

Services

What we can help with

Here are the most common things people ask us for. If yours isn't listed, just call and describe it in your own words.

  • New computer setup

    We take a new computer out of the box, set it up, and make sure it's ready for you to use.

  • Email and password help

    Setting up your email, and help with passwords when you're locked out or can't remember one.

  • Files and backups

    Keeping your photos and documents safe, and moving them to a new device when you need to.

  • Wi-Fi and printer problems

    Wi-Fi that keeps dropping or a printer that won't print — we sort it out and show you what changed.

  • Smart devices

    Setting up smart home devices and showing you how to use them day to day.

  • Old device recycling

    Wiping your personal information from an old computer or phone, then helping it get recycled responsibly.

  • Patient tech coaching

    One-to-one lessons on whatever you'd like to feel confident doing. No rush, no jargon.

How it works

Three simple steps

  1. Tell us what you need

    Call us or send a short note. A plain description is perfect.

  2. We get in touch

    We follow up to understand the details and agree on what happens next.

  3. We take care of it

    We do the work and make sure you're comfortable before we finish.

Not sure which service you need? That's fine. Just tell us what's going on and we'll work it out together.

Book a ServiceCall (617) 564-1414

Common questions

Questions people often ask

What kind of help do you offer?
Computer setup, email and password help, files and backups, Wi-Fi and printer problems, smart devices, old device recycling, and one-to-one tech coaching.
How do I get started?
Call (617) 564-1414 or use the Book a Service button. We'll take it from there.
I'm not confident with technology. Is that okay?
Yes. That's exactly who we help. No technical knowledge is needed — we explain things clearly and go at your pace.
Can you teach me instead of just fixing it?
Yes. Tech coaching is a one-to-one lesson on whatever you'd like to learn.

Contact

Get in touch

Calling or emailing is the easiest way to reach us. You can also book a service online and we'll follow up.